Our Service Experience
Delivering digital-first experiences to help optimize your business
Transforming the way we serve Canadian businesses
With the power of our data, technology and people, Bell is digitally transforming the way we serve organizations across Canada – empowering you with the tools, insights and expertise you need to support the demands of your business and your customers.
Putting people first
Benefit from actionable insights from our expert team of data scientists, solution engineers, business analysts and client support representatives. Our team is equipped with the latest technical knowledge and tools to serve your unique needs quickly and efficiently.
Embracing new technologies
Experience reduced response times and faster service delivery by leveraging next-gen technologies. With our artificial intelligence and machine learning capabilities, we can confidently predict and recommend service deployment dates and proactively flag potential issues before they impact your business.
Using data for better insights
Make informed, data-driven decisions with insights about your performance, usage and costs. With our ability to collect, assess and analyze your unique data, you get the personalized service and support your business demands.
Making it easy to manage your Bell services
Submit, manage and track requests end to end
Save time with a self-serve platform to add, change, move or disconnect services.
Key capabilities:
- Monitor requests from submission to completion.
- Update open service requests in near real time.
- Submit changes on demand with automated provisioning for some requests.
- Communicate with the representative assigned to the request.
Track, manage and optimize your inventory to scale on demand
Get access to your service data at your fingertips, including status, site and device information.
Key capabilities:
- Find the information you need. View, search and filter your inventory in bulk or at the device level.
- Monitor service status and site locations to streamline service operations and network performance.
- Create new service requests or incidents faster with auto-populated information from your inventory.
Submit, manage and track incidents – without having to pick up the phone
Maintain business continuity and minimize the impact of downtime in the face of a disaster or disruption with automated incident management.
Key capabilities:
- Access a single view of all incidents.
- Search for and open incidents for specific devices easily with pre-populated device information.
- Communicate directly with a Bell representative.
- Track your incidents with automated notifications.
- Update open incidents in near-real time.
Access network and service reports
Understand your network health, monitor service performance and minimize risks with greater visibility into your services, network and devices.
Key capabilities:
- Get an at-a-glance view of up-to-date information on the status of your services.
- Expedite root-cause analysis and take preemptive action with immediate access to information.
- Make data-driven recommendations to guide strategic operational decisions.
- Access, manage, upload and schedule monthly service reports all in one place.
View, manage and download your bills and payments.
Conveniently manage your invoices with greater flexibility, ease and control in one secure location.
Key capabilities:
- View your bills and payments at a glance in a comprehensive dashboard. Monitor activity, expenses and key metrics for current invoices for selected billing profiles.
- Choose from multiple payment options, including pre-authorized debit and electronic funds transfer (EFT).
- Uncover opportunities to optimize usage and expenditures with the ability to track, measure and analyze billing information across all accounts.
- Eliminate the need to print and manage paper bills – reducing waste and promoting sustainable operations.
Submit, manage and track requests end to end
Save time with a self-serve platform to add, change, move or disconnect services.
Key capabilities:
- Monitor requests from submission to completion.
- Update open service requests in near real time.
- Submit changes on demand with automated provisioning for some requests.
- Communicate with the representative assigned to the request.
Track, manage and optimize your inventory to scale on demand
Get access to your service data at your fingertips, including status, site and device information.
Key capabilities:
- Find the information you need. View, search and filter your inventory in bulk or at the device level.
- Monitor service status and site locations to streamline service operations and network performance.
- Create new service requests or incidents faster with auto-populated information from your inventory.
Submit, manage and track incidents – without having to pick up the phone
Maintain business continuity and minimize the impact of downtime in the face of a disaster or disruption with automated incident management.
Key capabilities:
- Access a single view of all incidents.
- Search for and open incidents for specific devices easily with pre-populated device information.
- Communicate directly with a Bell representative.
- Track your incidents with automated notifications.
- Update open incidents in near-real time.
Access network and service reports
Understand your network health, monitor service performance and minimize risks with greater visibility into your services, network and devices.
Key capabilities:
- Get an at-a-glance view of up-to-date information on the status of your services.
- Expedite root-cause analysis and take preemptive action with immediate access to information.
- Make data-driven recommendations to guide strategic operational decisions.
- Access, manage, upload and schedule monthly service reports all in one place.
View, manage and download your bills and payments.
Conveniently manage your invoices with greater flexibility, ease and control in one secure location.
Key capabilities:
- View your bills and payments at a glance in a comprehensive dashboard. Monitor activity, expenses and key metrics for current invoices for selected billing profiles.
- Choose from multiple payment options, including pre-authorized debit and electronic funds transfer (EFT).
- Uncover opportunities to optimize usage and expenditures with the ability to track, measure and analyze billing information across all accounts.
- Eliminate the need to print and manage paper bills – reducing waste and promoting sustainable operations.
Start managing your services with Bell Business Self Serve Centre
Already registered? Log in through the Bell Business Portal.
Resources you might be interested in
Transforming client experience to serve Canadian businesses better
Find out how Bell is transforming its approach to service access, delivery and support to offer exceptional customer experiences.
What’s behind the best customer experiences
Find out how you can deliver a simple and integrated experience to your customers.
Transforming client experience to serve Canadian businesses better
Find out how Bell is transforming its approach to service access, delivery and support to offer exceptional customer experiences.
What’s behind the best customer experiences
Find out how you can deliver a simple and integrated experience to your customers.